Retail · India (multi-city)
Centralising enquiries for a multi-location retail brand with WhatsApp automation
A retail brand with several outlets was fielding customer questions across scattered phone numbers. We unified enquiry capture and follow-up into one automated WhatsApp system tied to location-aware landing pages.
By Kiran Kumar Sudarshan · Founder, Bharat Ai Vyapari
1
Unified WhatsApp enquiry flow across locations
Same-day
Landing pages for new offers and stores
Consistent
Always-on social publishing cadence
The challenge
Where they were stuck
- Customer enquiries were split across multiple store numbers with inconsistent response times.
- Each new offer or location needed a fresh landing page, which slowed campaigns down.
- Social posting was irregular and disconnected from enquiry capture.
The approach
What we built
- Built a reusable landing page system for offers, categories, and individual store locations.
- Routed all enquiries into a single automated WhatsApp flow with qualification.
- Set up a consistent social publishing cadence that pointed back to landing pages.
The outcome
What changed
The brand moved from fragmented, slow responses to a single automated enquiry flow, and the marketing team could launch a campaign landing page the same day instead of waiting on a full website change.
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